OneWordCrew Support
Support Center
Warranty, software, orders and delivery — everything you need to get the most out of your OneWordCrew gear.
Support Center
Pick the area you need — each card goes straight to the form, download or account page that solves it.
Contact Us
Order, product or bulk purchase — send us a message and we will take it from there.
FAQs
Answers to the questions we are asked most often, from sizing to warranty.
Care Guides
Care and sizing guides for every piece — how to clean, store and keep a bracelet in shape.
Order Tracking
Sign in to see the status, line items and delivery address for every order.
Warranty & After-Sales
One-year limited warranty against manufacturing defects. Normal wear, lost charms and accidental damage are not covered.
Shipping & Returns
Shipping methods and costs are shown at checkout; returns within 30 days of delivery.
Email Support
Send us an email: service@onewordcrew.com
Call Us
+86 755 23579736
Service Policies
The terms behind every order — delivery, payment, warranty, returns and privacy.
Privacy Policy
How we collect, use, and protect your personal information.
Terms of Use
The terms governing your use of this website.
Sales Policy
Orders, pricing, payment, and delivery terms.
Cookie Policy
How cookies are used and how to manage your preferences.
End User License Agreement
The terms under which OneWordCrew software, drivers and firmware may be used.
Data Processing Addendum
How OneWordCrew processes personal data on behalf of business customers.
Product Privacy Notice
What OneWordCrew devices and software collect, and the controls you have.
Vulnerability Disclosure Policy
How to report a security issue and what to expect from us.
Accessibility
Our accessibility commitment, standard and feedback channel.
Frequently asked questions
Warranty, returns, drivers and buying in volume — answered the way we apply them.
How do I track my order?
Sign in and open your orders — each order shows its current status, line items and delivery address. You can also reach the same page from your account menu.
What does the OneWordCrew warranty cover?
Every OneWordCrew product carries a one-year limited warranty against defects in materials and workmanship, starting on the delivery date. Normal wear, accidental damage and unauthorised repair are not covered.
How do I return a product?
Products purchased on this site can be returned within 30 days of delivery. They must be in their original condition and packaging. Contact us with your order number to start a return.
How do I clean and maintain a bracelet?
Wipe it with a soft dry cloth after wearing. Keep it away from water, perfume and household chemicals, and take it off before showering or swimming. Store it flat in the pouch it arrived in so the chain does not stretch.
Which piece should I buy?
Start with the occasion. A name, a date or a word only the two of you would know points to a beaded word bracelet; a ready-to-give gesture points to a gift set; something you build yourself points to custom.
Can I buy in volume for a company or a school?
Yes. Volume pricing, purchase orders and gifting support are handled through our business enquiries, and education customers can use the same route.
Still need a hand?
Send us the model number and your order number and we will pick it up from there.